Refund policy

Return Window

You have 30 days from the date of delivery to request a return. Requests made after this period cannot be accepted.

Condition Requirements

To be accepted for return or exchange, all items must meet the following criteria:

Unworn and unwashed.
In original condition (no marks, damage, or signs of use).
All original tags must remain attached.
In original packaging.

Return Shipping Costs

Reason for Return	Who Pays Shipping?
Change of mind	Customer
Faulty, damaged, or incorrect item	Elvora Sydney

Note: For faulty/incorrect items, please contact us first to arrange shipping.

How to Start a Return or Exchange

Email info@vivora-sydney.com within 30 days of delivery with your order number and the reason for the return. For exchanges, specify the desired size or item.

Refunds

We will notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at Info@vivora-sydney.com

Contact Information

Store name: Vivora Sydney
Company name: T & R E-commerce
Company Number: 89689321

Warehouse Address: 85 Grose St, North Parramatta NSW 2151, Australia
Company Address: Hoenderweg 72B, Sint-Annaland, Zeeland, 4697 BM, Netherlands

Contact Form: Click here
Email: Info@vivora-sydney.com
Phone number: +61 480 008 578

Customer Service Available Hours
Operating Hours (Monday to Friday)
9:00 AM – 6:00 PM (GMT+10:00)
Operating Hours (Saturday to Sunday)
10:00 AM – 4:00 PM (GMT+10:00)

We aim to respond to your inquiries within 24 hours.